FAQ

May we check in any day of the week?

All Grand Luxxe reservations are for 7 nights, beginning on a Friday, Saturday, Sunday or Monday.

What is the maximum number of people allowed in each unit?

Grand Luxxe Master Suite: 6 adults and 2 children
Grand Luxxe Suite: 4 adults and 2 children
Grand Luxxe Master Room: 2 adults and 2 children under 12

How do we secure a reservation through www.GrandLuxxeResidence.com?

• You contact www.grandluxxeresidence.com via our website or by phone to request the date, location and type of accommodations you are desired.
• We will email you a confirmation and check in document with your name and reservation number on it.
• You submit payment via credit cards, paypal, wire transfer or cashier’s check.
• We will send you the confirmation with your name and reservation number on it.
• You submit the check in document to the resort at check in, along with a photo ID and have a wonderful time.

Is babysitting available and are there any children’s programs offered?

Babysitting can be arranged during the day and in the evening. Mayan Resorts are truly kid friendly, with fun children’s programs all day and evening activities as well.

Is there a grocery store at the resort?

Yes, there is a small store on property. We usually make one or two trips to a nearby grocery store for better selection and prices, although you do not need to. A shuttle and cabs are available.

Is there internet access?

All resorts have internet access throughout the properties – fees and quality may differ between resorts.

Is the kitchen fully equipped?

Yes, there is a medium size refrigerator, cooktop, microwave, toaster, blender, coffee maker, pots and pans, china, glasses and cutlery.

Is an all-inclusive option offered?

No, at this time the resort does not offer an all inclusive plan.

Is there a fee for use of the spa?

For Grand Luxxe guests, the use of the spa is included.